Remote Support
By choosing to install the optional Network Control Centre (NCC) Box with your EAS system, remote service can be provided to any location, anywhere in the world within minutes of receiving a request.
- Regular updates and maintenance for peak system performance.
- Immediate investigation of technical problems to minimise downtime.
- Proactive measures to prevent and address security vulnerabilities.
Immediate Response from Expert Technicians
Our Remote Support ensures your EAS systems are always operating at their best. Providing real-time monitoring, immediate troubleshooting, and regular software maintenance that guarantees your retail environment remains secure and efficient.
With the ability to detect and resolve issues practically instantly, our remote support option minimises any downtime and guarantees optimal system performance, making sure you get the most out of your EAS investment. Our expert support team is always on hand to provide guidance and solve problems, allowing you to focus on running your business.
Agon’s Remote Support, offered with all EAS systems installed, means we can provide immediate support to our clients requests, ensuring high levels of customer satisfaction.
Improving Performance and Operations
With around 85% of service requests stemming from user errors, our Remote Engineers can quickly identify whether issues are due to faulty equipment or other factors, like human error or tags being too close. This prevents unnecessary system shutdowns due to waiting for on-site engineers, avoiding significant losses and ensuring continuous security.
Agon Systems can also support you if you would prefer specified internal Security Personnel or other members of staff be trained in Remote Service. This completely unique solution within the industry also leads to reduced service costs and response times.
Why choose Agon Systems?
Our three core values are backed by experience and industry expertise.
Quality
Our products set the industry standard for quality. Unlike other price-driven Electronic Article Surveillance (EAS) systems, ours delivers consistent performance time after time, protecting your profits and significantly reducing theft-related losses.
Solutions-focused
We prioritise our clients' needs, offering tailored solutions and building strong, lasting relationships. Our clients rarely leave because we are committed to reducing and resolving issues promptly and effectively, ensuring their satisfaction.
Performance
We forge long-term relationships based on our reputation for delivering high-performing, high-quality, and durable loss-prevention technologies. Beyond our products, we enhance your security strategy with expert advice, remote support, and insights into the latest industry developments.
